We provide secure collect and generate data about you. Data by which you are identified is termed as “Your Personal Data”. Personal Data does not include any information that is freely available or accessible in public domain. Your Privacy is our most importance to us and protection of your Personal Data is a key commitment for us.
Personal details like name, contact details, residential address, date of birth, documents such as identity card / passport details / Aadhaar details / PAN / Voter ID / driving license, and/or other details need to open an account with us and/or avail other services from us. Your EzyPay account details including transaction history, balances, payment details, for effecting transfer of monies through various payment channels provided by us. Financial details like income text, expenses, and/or credit history needed as part of application request for some of our services. Images of documents/ photos uploaded by you are required to open and maintain EzyPay account with us and/or avail our services from us. Customer voice recordings of our conversations with our customer care agent with you to address your queries/grievances Employment details such as occupation, positions held, employment history, salary and/or benefits as part of our record retention for EzyPay KYC Data Registry purposes under Prevention of Money Laundering Rules, 2005 Specimen signature(s) for processing of your instructions received by us through our various payment channels Your opinions about our services provideds feedback or responses to surveys Your information obtained from your mobile/PC device by way of using our app like device location, communication information including contacts and call logs, device information (including storage, model, mobile network), transactional and promotional SMS/app notifications.
We store and process your Personal Data only in India, in accordance with RBI circular in respect of the Storage of Payment System Data dated 6th April 2018. Our backup data center and systems also maintain backup in case of data loss due to system failure for recovery in India.
Any Personal Data that we have access to shall never be shared without your permission. In various processes / submission of applications / availment of services offerings, we even seek your explicit consent to use / share your Personal Data. In our services and operational processes, we only share the data on a partial and “need-to-know” basis to designated personnel or partners or service providers. We will share your data with competent/ legal/statutory/regulatory agencies / authorities or partners/service providers acting on our behalf (as the case may be) in following cases… Only for enabling the provision of the banking services availed by you, strictly on a “need to know” basis and subject to applicable laws. It is directed or required by legal/regulatory / statutory / governmental authorities under applicable laws/regulations though a legally obligated request. It is required by banks/financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.
We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorised access, modification or disclosure. We use latest secure server layers encryption and access control on our systems. Our safety and security processes are audited by a third party cyber security audit agency from time to time. We have provided multiple levels of security to safeguard your app by Login/Logout option and other feature that can be enabled by you. We also ensure the device binding so that the same login can not be used on different device without any additional authentication/OTP. Please do not share your login user id, password and OTP details with anybody.